1. Introduction

FRANCE IN A BOX, LLC owns or maintains the website and online service of www.getfrenchbox.com, and any other websites we may acquire or maintain in the future (the “Site”). Please read those terms of service carefully before using the services offered by FrenchBox. By accessing, browsing or using this Site, you acknowledge that you have read, understood and agreed to be bound by these Terms of Use (these “Terms”) to subscribe to one of our Services. You agree to use and disclosure of your personally identifiable information as set forth in the FrenchBox Privacy Policy (“Privacy”), whether or not you are a registered user of our Service.

We reserve the right to amend this Agreement at any time by notifying you as provided in this Agreement, provided that no notice shall be required for non-substantive changes to the Agreement. If we substantively amend this Agreement, we will give you at least seven (7) days notice before the changes take effect, during which period of time you may reject the changes by terminating your account and immediately discontinuing use of the Service. Your continued use of the Site after any change will constitute your acceptance of any such changes. If you do not agree to any of these terms or any future Terms of Use, do not use or access (or continue to access) the Service. This Agreement applies to all visitors, users, and others who access the Service.

2. Use of Our Service and our site

The site allows you to purchase FrenchBox subscriptions online.You may use the Site only for your own noncommercial personal use and in compliance with these Terms. If you are not able to form legally binding contracts, under the age of 13, or temporarily or indefinitely suspended from using our sites, services, or tools, you are prohibited to use FrenchBox services.You are responsible for your own communications, including the transmission, uploading or posting of information and are responsible for the consequences of such communications to the Site. Any other use of the Site requires the prior written consent of FrenchBox. You may not otherwise copy, modify, or distribute the contents of this Site without the express written permission of FrenchBox. You may not modify, publish, transmit, participate in the transfer or sell, create derivative works from, or in any way exploit any of the content, in whole or in part, found on the Site. You must not transmit any worms or viruses or any code of a destructive nature.

We require all Members to agree not to use the Site, and specifically prohibit any use of the Site, for any of the following purposes:

  • Posting, communicating or transmitting any material that infringes on any intellectual property, publicity or privacy right of another person or entity.
  • Posting any information which is untrue, inaccurate or not your own.
  • Engaging in conduct that would constitute a criminal offense or give rise to civil liability or otherwise violate any law or regulation.
  • Attempting to interfere in any way with the Site’s or FrenchBox’s network security, or attempting to use the Site’s service to gain unauthorized access to any other computer system.

You may not use spiders, robots, data mining techniques or other automated devices or programs to catalog, download or otherwise reproduce, store or distribute content available on the Site. Further, you may not use any such automated means to manipulate the Site, such as automating what are otherwise manual or one-off procedures. You may not take any action to interfere with, or disrupt, the Site or any other user’s use of the Site, including, without limitation, via means of overloading, “flooding”, “mailbombing” or “crashing” the Site, circumventing security or user authentication measures or attempting to exceed the limited authorization and access granted to you under these Terms. You may not frame portions of the Site within another web site. You may not resell use of, or access to, the Site to any third party without our prior written consent.

3. Registration, Password, order and Membership

In order to create an account and access certain services on the Site, you will be required to provide specific information. All information about you must be truthful, and you may not use any aliases or other means to mask your true identity. When creating your account, you must provide accurate and complete information. Any passwords or access codes provided should be safeguarded at all times. You are responsible for the security of your access codes and passwords and will be solely liable for any use or unauthorized use under such access passwords or codes. You are solely responsible for the activity that occurs on your account, and you must keep your account password secure . We encourage you to use “strong” passwords (passwords that use a combination of upper and lower case letters, numbers and symbols) with your account We may suspend or terminate your access at any time with or without notice. You may never use another User’s account without permission . You must notify France in a box immediately of any breach of security or unauthorized use of your account. France in a box will not be liable for any losses caused by any unauthorized use of your account.

To understand how we use information collected from you, please read our Privacy Policy.

The Site is available to registered users who are 13 years and older and who have not been suspended or removed by FrenchBox for any reason (a “Member”). We reserve the right to revoke your membership for any reason at any time including as a result of a violation of these Terms of the Privacy Policy, without notice. Membership is void where prohibited by law.

4. Submitted Content

By submitting or posting any materials or content on the Site, you grant FrenchBox a perpetual, irrevocable, non-terminable, worldwide, royalty-free and non-exclusive license to use, copy, distribute, publicly display, modify, create derivative works, and sublicense such materials or any part of such materials. You hereby represent, warrant and covenant that any materials you provide do not include anything (including, but not limited to, text, images, music or video) to which you do not have the full right to grant FrenchBox the license specified above. You further represent, warrant and covenant that any materials you provide will not contain libelous or otherwise unlawful, abusive or obscene material. FrenchBox will be entitled to use any content submitted by you without incurring obligations of confidentiality, attribution or compensation to you.

You may copy and redistribute the audiovisual content available on the Service; however, you may not alter or modify such audiovisual content in any manner and you may not remove any copyrights associated with the such audiovisual content

We may, without prior notice, change the Service; stop providing the Service or features of the Service, to you or to users generally; or create usage limits for the Service. We may permanently or temporarily terminate or suspend your access to the Service without notice and liability for any reason, including if in our sole determination you violate any provision of this Agreement, or for no reason. Upon termination for any reason or no reason, you continue to be bound by this Agreement.

5. Our Proprietary Rights

Except for your User Content, the Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, illustrations, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music, and User Content belonging to other Users (the “FRANCE IN A BOX “), and all Intellectual Property Rights related there to, are the exclusive property of FRANCE IN A BOX and its licensors (including other Users who post User Content to the Service). Except as explicitly provided herein, nothing in this Agreement shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works from any FRANCE IN A BOX. Use of the FRANCE IN A BOX for any purpose not expressly permitted by this Agreement is strictly prohibited.

You may choose to or we may invite you to submit comments or ideas about the Service, including without limitation about how to improve the Service or our products (“Ideas”). By submitting any Idea, you agree that your disclosure is gratuitous, unsolicited and without restriction and will not place FrenchBox under any fiduciary or other obligation, and that we are free to use the Idea without any additional compensation to you, and/or to disclose the Idea on a non-confidential basis or otherwise to anyone. You further acknowledge that, by acceptance of your submission FrenchBox does not waive any rights to use similar or related ideas previously known to France in a Box, or developed by its employees, or obtained from sources other than you.

6. Subscription, Unsubscription, disabling client account

A. The Subscription Plan

By purchasing a BOX subscription, you acknowledge that your subscription has an initial and recurring payment feature and you accept responsibility for all recurring charges prior to cancellation. Your subscription will be automatically extended (approximately) every other month at the then-current subscription rate.

We reserve the right at our absolute discretion not to renew your subscription at any time without giving any reasons for our decision. If you cancel your subscription after being charged, you will not be eligible for a prorated refund of any portion of the subscription fee paid for the then-current subscription period. We reserve the right to revoke your subscription at any time as a result of a violation of these Terms or the Privacy Policy.

Membership is void where prohibited by law.

B. Cancellation

Subscribers may cancel their subscription at any time from their account dashboard.
If the cancellation occurs after the next box debit is made, the order is deemed entered for that box.
You will not be charged for any cancellation.

Cancelled subscribers may resubscribe at any time provided availability of the product. We reserve the right not to permit re-subscription where we have previously elected to terminate a subscription by you. In the event that FRANCE IN A BOX suspends or terminates your account for your breach of this Agreement, you understand and agree that you shall receive no refund or exchange for any unused time on a subscription, any license or subscription fees for any portion of the Service, any content or data associated with your account.

FrenchBox may submit periodic charges (e.g., bimonthly) without further authorization from you, until you provide prior notice that you have terminated this authorization or wish to change your payment method. Such notice will not affect charges submitted before FrenchBox reasonably could act. Proof of cancellation is required when requesting a refund for an erroneous subscription charge. Please contact us if you do not get a cancellation confirmation by email.

C. Suspension (“Hold”)

Subscribers may suspend their subscription up to twice per 12-month period.
Suspended subscribers will instantly cease to be charged and receive the subscription box until they resume their subscription.
Suspension must be done before the charge for the next box.
Suspension does not guarantee a spot on the next box in case it sells out.

 

D. Disabling client account

In case of non-compliance arising from the acceptance of these Terms and Conditions, a non-payment of the price of an order, delivery of erroneous account creation information or acts likely to harm the interests of the Company FRANCE IN A BOX, the Company reserves the right to suspend access to the services offered on the Site or, depending on the seriousness of the offense, to terminate the subscription and the Member’s account without any damages can be claimed.

The company also reserves the right to refuse to contract with a customer that has been excluded or punished for such actions.

7. Eligibility

To become a Member of the Program, you must be a legal resident of United States and be 13 years of age or older. To enroll in Program, you simply need to have registered for a FrenchBox account.

8. Risk of Loss and Title

All products purchased from or via the Service are transported and delivered to you by an independent carrier not affiliated with, or controlled by, France in a Box. Any merchandise purchased from our Site will be shipped by a third party carrier. As a result, title and risk of loss for such merchandise will pass to you upon our delivery to the carrier.

9. Billing Policies and Payment

A. Billing Policies

The subscription plan may be provided for a fee or other charge. If you elect to use paid aspects of the Service, you agree to the pricing and payment terms quoted on our Site and as we may update them from time to time. FrenchBox may add new services for additional fees and charges, or amend fees and charges for existing services, at any time in its sole discretion

B. Payment Information; Taxes

Payment for all subscription plan purchased through our Site must be by credit (Visa, MasterCard, Discover or American Express) or debit card. Payments are secured by a procedure of data encryption to prevent interception of information by third parties. Payment information is managed by Authorize.net, a PCI-compliant payment processor. FrenchBox never has access to your full credit card information (only the last 4 digits).

The Company FRANCE IN A BOX can not be held responsible for any fraudulent use of payment used.

All information that you provide in connection with a purchase or transaction or other monetary transaction interaction with the Service must be accurate, complete, and current. You agree to pay all charges incurred by users of your credit card or debit card, used in connection with a purchase or transaction or other monetary transaction interaction with the Service at the prices in effect when such charges are incurred. You will pay any applicable taxes, if any, relating to any such purchases, transactions or other monetary transaction interactions.

10. Taxes

Your total price will include the price of the product plus any applicable sales tax; such state and local sales tax is based on the shipping address and the sales tax rate in effect at the time you purchase the product. We will charge tax only when the shipping address is in Florida.

11. No Professional Advice

Any product or other information (for example, product ingredients, instruction for a particular product beauty use) is for informational purposes only and should not be construed as professional advice. No action should be taken based upon any information contained in the Service. You should seek independent professional advice from a person who is licensed and/or qualified in the applicable area.

12. Newsletter Subscription

By accepting these Terms and Conditions when subscribing to a subscription options or order on the Site, the Customer authorizes the Company FRANCE IN A BOX to send emails to the address will be informed when a subscription or its control.

Unsubscribe from the newsletter is possible at any time through a link at the bottom of our newsletter messages.

13. Privacy

We care about the privacy of our Users. We collect, use and share personally identifiable information and non-personally identifiable information as set forth in our Privacy Policy. You understand that by using the Services you consent to the collection of such information, and to have your personal data collected, used, transferred to and processed in the United States of America.

14. Security

France in a Box cares about the integrity and security of your personal information. However, we cannot guarantee that unauthorized third parties will never be able to defeat our security measures or use your personal information for improper purposes. You acknowledge that you provide your personal information at your own risk.

15. Copyright Infringement; Notice and Take Down Procedures DMCA Notice

We respect artist and content owner rights and we expect our users to do the same. FrenchBox specifically prohibits the posting of any content that violates or infringes the copyright rights and/or other intellectual property rights (including rights of privacy and publicity) of any person or entity. If you believe that any material contained on this Site infringes your copyright or other intellectual property rights, you should notify us of your copyright infringement claim in accordance with the following procedure It is our policy to respond to claims of infringement in compliance with the Digital Millennium Copyright Act of 1998 (“DMCA”).

If you are a copyright owner, or authorized on behalf of one, and you believe that the copyrighted work has been copied in a way that constitutes copyright infringement that is taking place through the Service, please complete the following DMCA Notice and deliver it to our Designated DMCA Agent at the contact information provided below:

Address:

France in a Box, LLC.
1110 Brickell Avenue
Suite 204
Miami, FL 33131

To be effective, the notification must be in writing and contain the following information (DMCA, 17 U.S.C. §512(c)(3))

  • Identify the copyrighted work that you claim has been infringed
  • Identify the material that is claimed to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit the service provider to locate the material;
  • Provide reasonably sufficient information to permit us to contact the complaining party, such as an address, telephone number, and, if available, an electronic mail address at which the complaining party may be contacted.
  • Provide a statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or law
  • Provide a statement, made under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
  • Provide an electronic or physical signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;

Deliver the DMCA Notice, with the above information completed, to our Designated DMCA Agent at:

Attn: DMCA Notice
France in a Box, LLC.
1110 Brickell Avenue
Suite 204
Miami, FL 33131

To contact us with any questions or concerns in connection with these Terms or the Site, or to provide any notice under these Terms, please contact us.

Email: [email protected]

Please be aware that this procedure is only for notifying us that your copyrighted material has been infringed. The preceding requirements are intended to comply with our rights and obligations under the DMCA, including 17 U.S.C. §512(c), but do not constitute legal advice. In accordance with the DMCA and other applicable law, we have adopted a policy of terminating, in appropriate circumstances, users who are deemed to be repeat infringers. We may also limit access to the Service and/or terminate the accounts of any Users who infringe any intellectual property rights of others, whether or not there is any repeat infringement.

16. Third-Party Links

The Service may contain links to third-party websites, advertisers, services, special offers, or other events or activities that are not owned or controlled by FrenchBox. FrenchBox does not endorse or assume any responsibility for any such third-party sites, information, materials, products, or services. If you access a third party website from the Service, you do so at your own risk, and you understand that this Agreement and FRANCE IN A BOX’s Privacy Policy do not apply to your use of such sites. You expressly relieve France in a Box from any and all liability arising from your use of any third-party website, service, or content. Additionally, your dealings with or participation in promotions of advertisers found on the Service, including payment and delivery of goods, and any other terms (such as warranties) are solely between you and such advertisers. You agree that FRANCE IN A BOX shall not be responsible for any loss or damage of any sort relating to your dealings with such advertisers.

17. Indemnity

You agree to indemnify, defend, and hold harmless FrenchBox and its subsidiaries, its parents, agents, licensors, subsidiaries, divisions, and affiliates, and their respective officers, directors, employees, agents and affiliates from any and all claims, liabilities, damages, costs and expenses of defense, including attorneys’ fees, in any way arising from or related to your use of the Site, your violation of these Terms or the Privacy Policy, content posted to the Site by you, or your violation of any law or the rights of a third party.

18. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL FRENCHBOX, ITS AFFILIATES, RESPECTIVE OFFICER, DIRECTORS, EMPLOYEES, AGENTS, SUBSIDIARIES, SUPPLIERS OR LICENSORS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, LOSS OF DATA, OR LOSS OF USE), GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES, THAT RESULT FROM THE USE OF, OR INABILITY TO USE, THIS SERVICE WHETHER BASED UPON WARRANTY, CONTRACT, TORT, OR OTHERWISE, EVEN IF FRENCHBOX HAS BEEN ADVISED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES OR LOSSES. UNDER NO CIRCUMSTANCES WILL FRANCE IN A BOX BE RESPONSIBLE FOR ANY DAMAGE, LOSS OR INJURY RESULTING FROM HACKING, TAMPERING OR OTHER UNAUTHORIZED ACCESS OR USE OF THE SERVICE OR YOUR ACCOUNT OR THE INFORMATION CONTAINED THEREIN.
IN NO EVENT SHALL THE TOTAL LIABILITY FRENCHBOX, ITS AFFILIATES OR ANY OF THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUCCESSORS, SUBSIDIARIES, SUPPLIERS, AFFILIATES OR THIRD PARTIES PROVIDING INFORMATION ON THIS SITE TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION RESULTING FROM YOUR USE OF THIS SITE, WHETHER IN CONTRACT, TORT (INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE) OR OTHERWISE, EXCEED THE AMOUNT YOU PAID TO FRENCHBOX IN CONNECTION WITH THE EVENT GIVING RISE TO SUCH LIABILITY.
The Service is controlled and operated from its facilities in the United States. You hereby acknowledge that the preceding paragraph shall apply to all content, merchandise and services available through the Site. Because some states do not allow limitations on implied warranties or the exclusion or limitation of certain damages, all of the above disclaimers or exclusions may not apply to all users. You may not use the Service if you are a resident of a country embargoed by the United States, or are a foreign person or entity blocked or denied by the United States government. Unless otherwise explicitly stated, all materials found on the Service are solely directed to individuals, companies, or other entities located in the United States.

19. International Use

We control and operate the Site from the United States. We make no representation that materials on the Site are appropriate or available for use outside the United States. If you choose to access this Site from outside the United States, you do so at your own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable.

20. Assignment

This Agreement, and any rights and licenses granted hereunder, may not be transferred or assigned by you, but may be assigned by France in a Box without restriction. Any attempted transfer or assignment in violation hereof shall be null and void.

21. Governing Law

You agree that: Service shall be deemed solely based in Miami. The laws of the State of Florida shall govern these Terms and the Service shall be deemed a passive one that does not give rise to personal jurisdiction over FRANCE IN A BOX, either specific or general, in jurisdictions other than Miami. The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded. You hereby expressly consent to agree and to submit to the personal jurisdiction of a state or federal court located in Miami, Florida for all matters arising in connection with these Terms and Conditions or your access or use of the site.

22. Returns

Our policy lasts 15 days from the shipping day. If 15 days have gone by since your purchase has been shipped, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

Additional non-returnable items:

Gift cards
Some health and personal care items
Any item not in its original condition, damaged or missing parts for reasons not due to our error.
Any item that is returned more than 15 days after shipping.

23. Refunds and Exchanges

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within five days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and you still have not received your refund yet, please contact us [email protected]

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: France in a Box, LLC, 1110 Brickell Avenue, Suite 204, Miami, FL 33131.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to: France in a Box, LLC, 1110 Brickell Avenue, Suite 204, Miami, FL 33131.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

This document was last updated on October 16th, 2016